Frequently Asked Questions (FAQ)
Welcome to the Vanity Homes UK FAQ section. Below, you’ll find answers to some of the most common questions our customers have. If you don’t see your question here, feel free to contact us directly via our contact form, email, or live chat.
1. How do I place an order?
To place an order, simply browse our website and add your desired items to your shopping cart. Once you’ve finished shopping, proceed to checkout, where you can review your order, enter your shipping details, and complete payment.
2. What payment methods do you accept?
We accept a variety of payment methods, including Visa, MasterCard, American Express, PayPal, and Clearpay. Clearpay allows you to spread the cost of your purchase over four interest-free instalments.
3. How does Clearpay work?
Clearpay allows you to split your purchase into four equal payments, due every two weeks. The first payment is made at the time of purchase, and the remaining three are automatically deducted from your linked account. For more details, please visit our Clearpay section.
4. Do you charge for delivery?
Yes, we offer free standard delivery on orders over £40.00. For orders below £39.99, a delivery charge of £5.99 applies. Delivery charges will be calculated and displayed at checkout.
5. How long will my order take to arrive?
Delivery times depend on the item and your location. Standard delivery typically takes 2-12 working days for in-stock items. Custom or made-to-order items may take longer, typically 9-10 weeks. Estimated delivery times are provided at checkout.
6. Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number via email, which you can use to track your order through our delivery partner’s website.
7. What is your return policy?
We offer a 30-day return policy for most items, provided they are in their original condition and packaging. To initiate a return, please contact our customer service team for further instructions. Please note that custom-made or personalised items may not be eligible for return.
8. How do I return an item?
To return an item, please contact our customer service team with your order number and details of the item you wish to return. We will provide you with instructions on how to proceed, including how to arrange for collection if necessary.
9. Can I cancel or change my order after it has been placed?
If you need to cancel or amend your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed or dispatched, we may not be able to make changes.
10. Do you offer international shipping?
Currently, we only ship within the UK mainland. We are looking to expand this to Europe soon.
11. Are your products sustainably sourced?
Yes, we are committed to offering products that are sustainably sourced and produced. We work closely with our suppliers to ensure that our furniture and home accessories are made from eco-friendly materials and follow ethical production practices.
12. How can I contact customer service?
You can contact our customer service team via our online contact form, email at Info@vanityhomes.co.uk, or by phone during business hours. We are here to assist you with any questions or concerns you may have.